level of quality can we expect?
There are many
variables that can affect the quality of digital
telephone service or VoIP just like there are
with analog service from the telephone company.
However, before we explain this in depth, let us
state that 99% of users will experience quality
with digital service that is equal to or
superior to the analog service they secure from
their local telephone company. In addition, they
will have far more useful features then they
receive with analog service.
that can have the biggest impact on digital quality are the
software used by the provider and the internet
access speed of the customer. Those using what
is called DSL Lite may experience some quality
issues as the amount of bandwidth they have is
limited. However, if they have full-fledged DSL
or cable access, any quality problems will not
be due to their internet access.
Click here to see how
digital or VoIP service works.
or VoIP breaks down an analog voice conversation
into digital packets and sends them over the
internet. Every provider uses a softswitch to
ensure the call gets to where it is going and
that the thousands of packets arrive in the correct
order. This technology is relatively new and
there are several vendors that provide the
hardware and software for the softswitch. Some
software works better than others. As a result
some providers offer a higher quality of service
than other providers. As time goes on, there
will be a much smaller difference in quality,
but today there is a difference.
We subscribe to
a service from our competitors (which will also be
your competitor) so we can consistently compare
our Digital Voice to the service they provide
and know what their customers experience. This
allows us to know our advantages.
The largest digital
service or VoIP provider in America is currently
Vonage. Maybe you have seen their TV ads. We
have found that our Digital Voice or VoIP
service is superior to theirs. And in comparing
our 24/7 customer support, we are head and
shoulders above what they offer. When we have
contacted Vonage's customer support they could
not answer our questions and have transferred us
to several people, never giving us the correct
this means is that if Vonage can grow to be the
largest provider and you have the ability to
offer service that is superior to theirs, how
successful can you be?
Actually, Vonage can help you succeed! Why? Well, someone has to educate the
market place on new technology and Vonage has
invested hundreds of millions of dollars every
year doing just that. Because of their
investment in educating the market, you do not
have to and you can secure new customers at a
very low cost.